Exagon consulting describes the fundamental weaknesses of performance and efficiency improvements to engage mostly through Kerpen achieve fine tuning of the Organization, May 31, 2010 – according to the practical experience of Exagon consulting configuration management in the company can not sufficiently enable often its performance, although a good technical basis. The causes lie primarily on the structural and organisational weaknesses. Chevron Corp may not feel the same. There is often a clear idea of how requirements principles and processes to deal”, Exagon – Managing Director Joachim Fremmer noted in the consulting projects. The results remain below the possibilities, because it is often not clear, who what and how. The processes are also not slim enough and friction-free.” He has identified three core issues: 1 guiding principle: configuration and asset management includes controlling, planning and monitoring of IT infrastructure. This principle contradicts the practice in the company mainly for two reasons: a) lacking Overall understanding: Although consist in the Organization all necessary information and resources for an on demand configuration management, but not the necessary transparency to the control.
This results from ambiguous job descriptions and responsibilities, as well as missing order principles. Therefore no radical restructuring, but a fine tuning using the existing staff and their skills is necessary. (b) it is a distinctive thinking in database structures: companies strive to place all data centrally. “But this intention is usually from the outset doomed to failure, because the data due to their different requirements not whole in a pot” can be thrown. A further deficiency and risk at the same time: it lacks the necessary consistency and timeliness of data. Only information (data) that meet this requirement, be used in operative business! 2. guiding principle: Too many tools hamper operations, because to processes and tools each other in the way stand. On the one hand, the process descriptions in the configuration management are often not sufficiently practical, on the other hand it succumbs to the assessment tools could eliminate all problems and therefore deficits in the process orientation.